User Tips & Customer Survice: 1.Open the packaging and lay the mattress flat on a level surface. 2.Allow the mattress to sit for 24 hours to fully regain its shape. Although it typically takes 6 hours, if the mattress has been vacuum-packed for over a month or is in a cold environment, it may take longer. 14.If you receive a sleeping pad that does not meet quality standards, please contact us for assistance!Certification & Quality Assurance: CertiPUR-US and OEKO-TEX certified, made of safe materials, odorless, suitable for pregnant women and babies. Ensure safety for your health and environmental protection.Versatile & Portable: Includes a sturdy carry bag with straps for easy rolling and storage. Ideal for hiking, tent camping, road tripsfor SUV/RV/Van/Truck/Camper) as a temporary mattress, offering greater comfort than inflatable options. Also suitable as a guest bed for sleepover, floor mat, cot mattress or tatami mattress.New Level of Comfort: 2024 NEW UPGRADED materials, 42D memory foam+32D support poly foam (Before: 38D+36D), high supportive to prevent you from hitting the ground. Luxury velvet fabric cover, providing soft touch, warmth and comfort.Waterproof & Washable Cover: The removable velvet-like plush fabric cover is washable for easy maintenance. Both the top and bottom covers feature a waterproof coating to safeguard the foam from rain, dew, and wet surfaces. Regular washing will keep the pad clean and extend its lifespan.