EBay Sugar Crystals Individual sugar crystals coated with a pearlescent surface that reflects the light. This is a product that anyone can use. Simply sprinkle on cupcakes, desserts or use in sugarcraft however you may see suitable. Your Order with Returns We aim to send out your order within 1 working day of payment. However, during busy periods this may be extended up to 3 working days. All products are subject to manufacturers’ availability and should we for any reason be unable to complete your order within that time, we will contact you to make alternative arrangements. The dispatch of your order will be confirmed by e-mail from eBay. We do not dispatch on Saturdays, Sundays or Bank Holidays. Please order your items with enough time to ensure that your order arrives in time, as will not be responsible for failure to meet specific delivery times If your goods are damaged in transit, please advise us within 24 hours upon receipt - we will arrange collection or ask for photo proof of the damages - we will then arrange for a refund or replacements to be sent out as required. In the event that your parcel does not arrive within the quoted delivery time, refunds/ replacements are eligible 15 business days after dispatch for UK only. Only after 15 business days is a parcel declared ' Lost ' by Royal Mail and are eligible for a refund. Delivery About Us Most UK orders are sent by Royal Mail using 1st or 2nd Class Post. Heavier items will usually be sent by courier. Whilst the majority of 1st Class parcels are received the following day from posting, this is not a guaranteed service. Standard postage please allow 5 working days. Orders may be sent by Recorded Delivery and will require a signature on delivery OR Special Delivery for a tacking, signed for next day delivery service - please choose this option on checkout. We're a small, family-run business selling online and from our shop in Bridgwater, Somerset. EBay is a great place and the overwhelming majority of all transactions go smoothly and result in delighted customers - just look at our feedback, but once in a while something can go wrong and when that happens all we can do is act honestly and professionally to help you. In all cases good communication will help. Just make contact and speak to us and we'll do what we possibly can to help. You can find contact info at the bottom of each listing. Thanks for your business…